Partnerships & Collaborations

COSTI is proud to have been a part of key organizations including the Toronto Region Immigrant Employment Council (TRIEC), the Consortium of Agencies Serving Internationally-trained Persons (CASIP), Local Immigration Partnerships in Toronto and the Regions of Peel and York, Canadian Council for Refugees, the Peel Newcomer Strategy Group, the Peel Refugee Re-Settlement Working Group, Newcomer Employment Round Table, and the Resettlement Adaptation Program Working Group.
Active Engagement Integration Project

Led by Vancouver-based SUCCESS, the Active Engagement Integration Project (AEIP) provides pre-arrival services to support the settlement, adaptation and integration of individuals moving to Canada. COSTI promotes community and labour market engagement by providing settlement and employment information and referral and initial orientation online to overseas clients prior to their departure and arrival in Ontario.

Dementia Community Investment

The Ethno-cultural and Linguistically Based Support Services for People Living with Dementia is developing a model for education and support for family and friend caregivers of people living with dementia from ethno-cultural communities in the Greater Toronto Area.

Building on the existing Seniors Day Program for people living with dementia, this intervention will design specialized activities and programming for family and friend caregivers to reflect participants’ cultural heritage, beliefs and values, caregiving practices, and preferences. The specialized programming will allow ethno-cultural communities with cultural and language barriers to learn about dementia and its symptoms, build family and friend caregiver capacity, and potentially increase these communities’ readiness to seek medical care.

International Student Connect Program

The International Student Connect program supports international students studying in Ontario. It represents an innovative collaboration between settlement service providers and post-secondary institutions. The program offers resources, information sessions and workshops on a variety of settlement topics.

Workshops and sessions address issues such as features of life in Ontario, accessing local services, consumer awareness, housing and health care. ISC is a bilingual program led by COSTI as Provincial Coordinator, in partnership with 15 settlement agencies and 21 colleges and universities in 18 Ontario communities: Barrie, Brampton, Brantford, Chatham, Hamilton, Leamington, London, Mississauga, Niagara Region, Oakville, Orillia, Ottawa, Sarnia, Sault Ste. Marie, Thunder Bay, Toronto, Welland and Windsor.

Gambling, Gaming, and Technology Use

COSTI provides advice and expertise on newcomer problem gambling issues to service providers who provide mental health and addiction services to ethno-cultural communities in need of culturally and linguistically appropriate treatment and services.

Gender-Based Violence (GBV)

The Gender-Based Violence project is a community-based research initiative that engages service providers and gender-based violence survivors in the co-design and implementation of the research project, addressing gaps in access to gender-based violence services by defining culturally safe, coordinated, evidence-based support services for gender-based violence survivors from racialized and newcomer communities across Canada. COSTI works in partnership with five organizations.

Neighbours, Friends and Families (NFF)

NFF is a province-wide public education campaign that raises awareness of the signs of woman abuse so that those close to a woman at-risk can recognize the signs of abuse and know what actions to take in response.

Orientation to Ontario (O2O) L’ Ontario, C’est Chez Moi

A bilingual initiative, O2O is designed to ease the transition of newcomers by providing access to standardized information about settling in Ontario and connecting newcomers to community services upon arrival. O2O is delivered by 31 community agency partners in 26 Ontario communities across the province.

The program consists of multiple digital and print resources catering to different learning styles: workshops that are delivered by 32 Service Delivery Agencies in 26 communities across Ontario; print resources; and an interactive website featuring O2O online resources and on-demand webinars. COSTI administers the program in collaboration with the Ontario Council of Agencies Serving Immigrants (OCASI), Centre de sante communautaire Hamilton/Niagara and George Brown College (GBC). O2O has recently developed a chatbot (Conversation platform) in collaboration with Ryerson University and Gene Global, offering another way to access settlement information 24/7.

Planning for Canada

Led by Colleges and Institutes Canada, the Canadian Immigrant Integration Project (CIIP) aims to consolidate and expand the delivery model of online advisory services to individuals overseas through a coordinated model that fosters more effective partnerships among key stakeholders in the settlement sector, college partners across the provinces and employment support organizations.

COSTI provides pre-departure support to individuals overseas who are destined to arrive in Ontario. Services include referrals to community agencies, educational institutions and employment support organizations in communities across Ontario.

Welcome Centre Immigrant Services

The Welcome Centre Immigrant Services is a one-stop service in York Region, designed to guide and support immigrants through the maze of information and resources. Core services provided at each of the five Centres by a partnership of agencies include settlement and integration services; language training and enhanced language training; accreditation and qualifications assistance; and employment supports.

Welcome Group Model

In 2020/21 COSTI partnered with the Together Project in delivering a standardized model of volunteer engagement with government-sponsored refugees. The Together Project connects refugee newcomers and Canadians to build stronger, more integrated communities through three program areas: matching, community and research. The Together Project developed the “Welcome Group” model in close partnership with COSTI. The model builds on existing family matching programs and connects Canadians with government-sponsored refugees and refugee claimants from all countries of origin who arrive at COSTI’s Ralph Chiodo Family Immigrant Reception Centre.

2020/21 SNAPSHOT


partnership and collaboration amongst organizations is key to the successful integration of newcomers. COSTI is represented on many community planning networks, umbrella organizations and advisory committees. We work in partnership with organizations and service providers across Ontario in the planning and delivery of services to the community.

Community agencies
and organizations
Inter-agency planning groups and local service planning coordination groups
Colleges and